Frequently Asked Questions

Are your products made out of real silver?
Our products are made out of high quality material,"nickel free" 925 sterling Silver (92.5% genuine Silver) . All our products include a 100% satisfaction guarantee.

What forms of payment do you accept?
We accept every major credit and debit card including Visa, Mastercard, American Express. We also accept Paypal and Bank Transfer.

How much is shipping?
Rates: Italy 10€, Europe 20€, worldwide 30€, except for Russia at 40€. The cost is calculated based on the shipping address entered during the purchase.

How many days will it take for my package to be delivered?
Shipping within Italy is handled via DHL/TNT and takes on average 2-3 business days after processing (5-7 days).
International shipping is handled via DHL/TNT and takes anywhere from 14-21 business days.

How do I know when my order has shipped?
You will receive an email with tracking information once your order has been processed. Keep in mind processing may take 5-7 business days.

Do you except refunds or exchanges?
We offer an 100% satisfaction guarantee, if you are not satisfied with your product, you may return it undamaged for a full refund or store credit.

Having trouble trying to create my jewelry?
Please contact us with Live Chat, send email at customerservice@evo925.com or click our "Contact Us" page. Otherwise you can watch our How It Works - Tutorial.